Cell Phones: 

                                                          (+521) ou (044) 984 105 3202 Miguel Castela

                                                     (+351)  918 664 270 Catarina Queirós

                                                      (+351) 910 232 152 Henrique Moreira

Email: info@exploratours.info
Website: www.exploratours.info

Playa Del Carmen * Mexico

With two or more tours we provide a Package price.

You decide which visits you would like to do and we arrange your personalized Package.

1) Booking

After you have already booked, you have checked our website www.exploratours.info and have decided as many activities as you like, please send an e-mail to info@exploratours.info with the following information:

» Name of the Hotel
» Name of the person who has the reservation
» Check-in and check-out date
» Number of people
» Name of the tour(s)

Following, we will send a schedule of dates so you can chose from.

2) Payment

We can only guarantee reservations by paying a signal. This signal is about € 20 per person for each tour, and this value can be adjusted to each situation. If you wish you can also make the full payment of the tours. This payment must be made by bank transfer to Caixa Geral de Depósitos:

IBAN - PT50 0035 0572 00002037 030 89 BIC - CGDIPTPL

BANK: (please send bye mail the proof of the transfer with the reference of the tour/service and the name in which the reservation was made).

Luís Miguel Castela

The remaining payment value is made on the day of each tour, in cash or credit or debit card. You can use Euros, Pesos or USD.

We do not have ATM terminals on all vans, so card payments are only possible on some visits. If you wish to make a payment with a credit card, you will need to notify and will have an extra cost of 3.5% (exchange rate).

On some tours there are small extras that are not included in the price:

-  Siaan Kaan - 3€ per person (entrance to the Natural Reserve)
-  Boa trip to Isla Mujeres - 12€ per person to pay at the Boarding Dock
-  Isla Contoy and Isla Mujeres - 10€ per person to pay at the Boarding Dock
-  Tulum and Coba - 3€ per beverage (lunch), 2.50€ per bicycle e 7€ by tricycle for two people
-  Chichen Itza and Ek Balam - 3€ per beverage (lunch)

NOTE: all numbers in € are subject to change, from 1€ to 2€ due to Exchange Rates.

All extra activities (dolphins, sharks, sea trek, among others), the Xcaret and Xel Ha parks are paid for and reserved within the parks, and can be paid in cash or ATM.)

During Christmas, Easter and School Holidays Xplor Park raises entrance prices and only accepts bookings with full payment.

3) Cancellation

3.1 Cancellations will only be accepted with previous notice by email info@exploratours.info

3.2 Pre-paid charges:

- Up to one week of the tour 0%
- Up to 6 days of the tour 50%
- Less than 4 days of tour 100%

In case of cancellation on our part the refund will be 100%

This cancellation will only be for bad weather in activities that take place at sea and that will be determined by the Port Authority of Playa del Carmen or Cancun.

For activities that do not take place at sea (archaeological zones) cancellations will only be effective in case of a hurricane, rain does not affect visits.

4) Insurance

Personal accident insurance is included for all contracted activities.
However we suggest that our clients take out travel insurance for any eventuality of illness or accident occurring outside the duration of our activities.

5) Food

All activities include lunch (except snorkeling with turtles and the Mayan Ceremony).
Please advise if you require any special diet.
In some visits the collection time is before the opening of the buffet (usually at 7am in the morning, except for exceptions) for breakfast and will have to prepare properly (most hotels have a snack bar open 24 hours or some hotels can request room service or a carry-out breakfast box that they must order the day before).

Although the collection time is early this allows us to avoid crowds and the hours of more heat.

6) Pick-ups

We pick-up from all the hotels in the Mayan Riviera. The vast majority are made at the reception and in some hotels the pick-up is at a meeting point, inside the hotel, or at the entrance gate of the resort. In case the pick-up is not made at the reception of the hotel we will inform you when the reservation is sent. Anyway here is a list of hotels that do not have a collection at the reception:

- Mayan Palace – gate of the hotel entrance
- Blue Bay Esmeralda - gate of the hotel entrance
- Sunset e Riviera Princess - gate of the hotel entrance
- Sandos Playacar/Riviera – hotel parking
- Barceló – resort entrance gate
- Catalonia Royal Tulum - resort entrance gate
- Palladium – Colonial reception
- Bahia Principe – horse roundabout